FAQ’s For Party Rooms

    • You can book a party by visiting our website, calling us, or stopping by in person. A $200 non-refundable deposit is required to reserve your date and time.

  • Your party room is reserved for a total of 2 hours.

    The first 1 hour and 15 minutes are for children’s playtime in the public play area.

    The remaining 45 minutes are for your celebration in the party room.

    You will have full access to the party room for the 1 hour and 50 minutes. (First 10 minutes for us to clean and resetting the room from previous party)

    1 party helper to help manage the time and serve food or help setup the decoration (we don’t have decoration, you have to bring your own).

    Utensils, 1 juice box for each kids.

    Please refer to our package options for more details.

    • Each party package includes a set number of children. You may add extra children for an additional fee, but the total number of children must stay within the maximum allowed for each room.

    • Adult is not count toward the total number of party. However, we recommend the number of adult is no more than the number of Kids due to the limited space.

    • Yes, outside food and drinks are allowed, but must be consumed in the designated eating areas only. No food or drink is allowed in the play area.

    • No Hot Foods or Strong Smell Foods

    • No Ice Cream or Ice Cream Cake

    • A $100 fee will be applied for any violation of this policy.

    • Yes, you may bring your own decorations. However, we do not allow confetti, glitter, or anything that needs to be nailed or stapled to the walls. Balloons are welcome.

    • You may arrive up to 15 minutes before your scheduled party time to finish the check-in process. The room will be ready about 10 minutes after your scheduled party time. You have around 1 hour and 50 minutes access to the private party room. While kids are playing, you can decorate the room.

    • Please note: For scheduling reasons, early arrival for decorating or setup is not permitted. While the children are playing, you’re welcome to decorate the room during your reserved time.

    • Yes, all guests must have a signed waiver on file, regardless of whether they enter the play area. This is for everyone's safety and is required for entry to the facility. Waivers can be completed online in advance or at the front desk upon arrival.

    • Deposits are non-refundable. However, you may reschedule your party with at least 7 days’ notice, subject to availability.

    • No, the guest limit applies to children only. Adults are welcome to attend at no additional charge, but seating is limited in the party room.

    • Unfortunately, we cannot extend your party time if you arrive late. Please plan to arrive on time so you can enjoy the full experience.

  • Yes, every party includes a dedicated party help to assist with setup, coordination, and cleanup, so you can focus on enjoying the celebration.

    • We recommend comfortable clothing. Grip socks are required in the play area and can be purchased on-site if needed. For safety reasons, children should not wear any sharp objects, jewelry, or accessories that may fall off or cause injury while playing.